Spectrum Outage in Helena, Alabama (2024)

The latest reports from users having issues in Helena come from postal codes 35080.

Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.

Problems in the last 24 hours in Helena, Alabama

The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in Helena and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 09: Problems at Spectrum

Spectrum is having issues since 01:20 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Spectrum users through our website.

1. 

   Internet (62%)

2. 

   Wi-fi (15%)

3. 

   TV (9%)

4. 

   Total Blackout (7%)

5. 

   E-mail (4%)

6. 

   Phone (2%)

Live Outage Map Near Helena, Shelby County, Alabama

The most recent Spectrum outage reports came from the following cities:Birmingham, Bessemer, Hoover, Helena, Pelham, Alabaster, McCalla and Maylene.

City	Problem Type	Report Time
Birmingham	Internet	39 minutes ago
Birmingham	Wi-fi	22 hours ago
Birmingham	Internet	2 days ago
Birmingham	Wi-fi	2 days ago
Birmingham	Phone	2 days ago
Birmingham	Internet	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Spectrum Issues Reports Near Helena, Alabama

Latest outage, problems and issue reports in Helena and nearby locations:

• Mary Amanda Brasher (@abrasher) reported 2 minutes agofromMountain Brook, Alabama

  @GetSpectrum @Ask_Spectrum horrible customer service...3 days later, you show up (3 hours late) and cannot fix because “the WiFi and router are different service calls” no wonder everyone is switching to YouTube tv. #spectrumsux

• Bhrett McCabe, PhD (@DrBhrettMcCabe) reported 7 minutes agofromHoover, Alabama

  I have had to start all my webinars with the following disclaimer “please be prepared if my signal goes out for my internet. It is like our lives now, the harder you try to have consistency, the more inconsistent it is” - stinks to have a product you cannot trust @Ask_Spectrum

• Posey (@JPosey316) reported 13 minutes agofromHoover, Alabama

  @Ask_Spectrum hi. We’ve had issues all day with internet service. It’s running very slow and we are unable to stream or use much internet.

• Ryan Goolsby (@RyanGoolsby) reported 22 minutes agofromShannon, Alabama

  @GetSpectrum UPDATE: they can move me back 3 days for install, if no one shows up again, they will just move it back another week. Customer Service just said, “To bad, deal with it.”

• Jeremy Blalock (@germ_220) reported 30 minutes agofromHelena, Alabama

  @ScottHanson Tell @GetSpectrum @Ask_Spectrum to fix their issues and we all can watch you this year

• Jeremy Blalock (@germ_220) reported 31 minutes agofromHelena, Alabama

  Sure would like to watch #NFLRedZone @GetSpectrum @Ask_Spectrum but you have caused issues for so many throughout the country. Will not come on and a 2 hour wait to speak but then you get hung up on?!?!

• Lauren Dressback (@dbackVH) reported 33 minutes agofromHoover, Alabama

  @GetSpectrum Any ideas when my internet service will be back on? It’s been off since around 4:30.

• Jeremy Blalock (@germ_220) reported 35 minutes agofromHelena, Alabama

  @GetSpectrum you guys are terrible! Can't get anyone on the phone! Hung up on multiple times. My @NFL Redzone isn't working and I pay for it!

• Torri 🧡 (@TorriBitch) reported 38 minutes agofromBirmingham, Alabama

  INTERNET* @GetSpectrum ***** fix my damn internet

• William Mac (@SlickTide1) reported 38 minutes agofromHoover, Alabama

  @eveuhxx @Ask_Spectrum Agreed...price goes up service goes down.

• Birmingham Braves Fan (@bhambravesfan) reported 38 minutes agofromBirmingham, Alabama

  @Ask_Spectrum I already set it up for y'all to call me when the outage is over. But I guess it is time to make the annual call to ask if y'all will renew my one-year special price offer, or if I need to just switch providers again.

• Jeremy Blalock (@germ_220) reported 39 minutes agofromHelena, Alabama

  I hope @GetSpectrum @Ask_Spectrum loses so many customers today! Because of the @NFL #RedZone problems and issues. We pay a lot of money and look forward to this day and this happens!

• Brad Hogue (@bradhogue214) reported 43 minutes agofromBirmingham, Alabama

  @Ask_Spectrum I am traveling and your ap will not let me connect to the @SECNetwork bc I’m not at home. The hotel I’m in doesn’t offer it and I am a spectrum customer. Could I have access?

• AMC A-List Member (@Ryanwtking) reported 43 minutes agofromHoover, Alabama

  @Ask_Spectrum service down in 35244.

• Posey (@JPosey316) reported 46 minutes agofromHoover, Alabama

  @Ask_Spectrum There is a reported outage in my area. I’ve enjoyed the service but not being able to work or even watch tv is pretty bad.

• Alan Marchman (@alanmarchman) reported 49 minutes agofromAlabaster, Alabama

  Ahh, 5 to 6 pm. That special time every evening when the @GetSpectrum internet proclaims, 'to hell with this' and goes down. Honestly, resetting my cable modem is the highlight of my day.

• Kaushal Kakadia (@KaushalKakadia) reported 50 minutes agofromBirmingham, Alabama

  2 ******* weeks @GetSpectrum and this sh*t still isn’t fixed, smfh the worst service I’ve seen in a long ass time.Finally a rep was suppose to show up today come to find out after holding for 30 mins that he apparently rescheduled without notice and will show up tomorrow..

• Chestnut 📸 (@LaCheston) reported 51 minutes agofromBirmingham, Alabama

  @Ask_Spectrum can someone please come fix our internet. It’s been 3 days

• Brendan Borders (@Brendan_Borders) reported 53 minutes agofromHoover, Alabama

  @Ask_Spectrum I’m getting extremely slow speeds and even straight up outages at this current moment. Is maintenance being performed?

• Harry Long (@harry_long) reported 55 minutes agofromBirmingham, Alabama

  @Ask_Spectrum Why is it that the Fox Sports 1 signal goes black whenever there is game that I want to watch? 35203

Spectrum Issues Reports

Latest outage, problems and issue reports in social media:

• Dee Tee (@DT042674) reported 3 minutes ago

  .@Ask_Spectrum My mother-in-law passed away Friday. Her billing cycle began 11/13, called today to cancel services. You really won't pro-rate a final payment to close out services and expect full payment even if services end today? Seriously? This is why I don't @GetSpectrum. 😡

• Me (@GenericAcnt20) reported 3 minutes ago

  @Ask_Spectrum Hello. I live in Wisconsin, and am getting bombarded with phone calls (home line and mobile), snail mail, and emails. I will NEVER subscribe to Spectrum. Make it stop!

• Luyen Chou (@luyenchou) reported 4 minutes ago

  @Ask_Spectrum I went to local @GetSpectrum store - it took 2 hrs, 4 reps, my wife on phone to disconnect internet. Just unacceptable. If I ran my business like this I’d be bankrupt. It’s embarrassing. Happy to donate my time to your customer experience team to help them get it right. Just DM.

• Cindy Matta (@cin2266) reported 6 minutes ago

  Can anyone recommend a reliable internet/steaming service/cable @Ask_Spectrum because I have Spectrum and my tv refreshes every 3 minutes and I miss plays, replays, and constant show interruptions!!! Outages every week! #spectrumoutage

• Joshua Yu Burnett (@joshuayuburnett) reported 9 minutes ago

  Hey, shout out to @Ask_Spectrum, who make you call their customer service to cancel services instead of letting you do it online, and then have their customer service agents relentlessly and obnoxiously try to convince you to not cancel. Thanks for being the worst.

• Mikayla (@slvrbullet0) reported 10 minutes ago

  @GetSpectrum for me to be a first time customer. Had 2 technicians not show up to do their job. Count y’all days. Y’all customer service is TRASH. But you’re going to expect payment but can offer unsatisfactory service.

• Just Branding (@justbranding_us) reported 11 minutes ago

  @Ask_Spectrum Why do we have outages so often? This is the 6th outage in 7 days. 3 of those during business hours.

• Made of Moons and Buzzsaws (@ExarArcian) reported 11 minutes ago

  Here's hoping Twitter survives until I get my frigging internet back. Hey @Ask_Spectrum any chance you've got customer support working your Twitter account on the weekend, and any chance you can light a fire under some technicians in Maine?

• Aye Fish (@alexfsher) reported 15 minutes ago

  @Ask_Spectrum wifi has been dropping so much the last few days, fix your ****

• BABYBLACCK N BENZO 👌🏽 (@Daachari) reported 15 minutes ago

  @_JaideNicole I HATE THEM @GetSpectrum Don’t ever get this ****